Visit our new showroom at 2 Alexandra Road, Delta House #06-06.

Frequently Asked Questions

    1. How do I select an E-Scooter that is suitable for me?
    2. Are e-scooters legal?
    3. What is covered under the 1 year limited factory warranty?
    4. Do I need to service or maintain my e-scooter?
    5. How does the Inokim compare to other scooters?
    6. What is the Falcon PEV Satisfaction Guarantee Program?
    7. What is the weight limit on each of the e-scooters?
    8. Do we ship internationally?
    9. What are the available modes of payment?
    10. Any electric scooter trade-in program for old/faulty scooters?

How do I select an E-Scooter that is suitable for me?

Most 2 important thing to consider is the distance you want to travel AND the type of commute you will be doing. Legally, all e-scooters regardless of the power output of the motor, are all speed limited to 25km/h. As a rule of thumb, light and portable e-scooters sacrifice the comfort, power (for slope climbing) and safety aspects whereas powerful and comfortable escooters are generally around 15 kg or more and hence, not as portable. Here are some pointers:

  1. Light and Portable (under 12kg) - ZERO 2.0, Zoom Air 2, Cruiser, Kleefer
  2. Balanced (12-15kg) - Inokim Light, Powerocks, I-MAX Q3/T3 
  3. Rugged (>15kg) - Inokim Quick, I-MAX S1+, JACK and GoPed

The above is just a guide and not meant to be comprehensive. An important word of advice is to beware of cheap imitations or grey/black market products which are very prevalent nowadays. They look and feel like the original product but breakdown after a few months of riding. Here are 5 tips on how to tell apart a fake and original product.

Are e-scooters legal?

The use of e-scooters are legal but their use is typically restricted to certain areas. Scooters are in general not allowed on public roads unlike bicycles. Do check with your local authorities with regards to the allowable areas for the use of e-scooters. Customers are encouraged to comply with the local Road Traffic Act while riding e-scooters. Use of helmets and headlights while riding is NOT mandatory but strongly encouraged. We highly recommend you view the video to ensure your own safety before starting on your first ride.

 The Active Mobility Advisory Panel was commissioned in July 2015 to develop a clear and consistent set of rules and a code of conduct for the safe and harmonious use of paths.

The Panel is led by Parliamentary Secretary A/Professor Muhammad Faishal Ibrahim, and has 14 members representing many key stakeholders, such as seniors, youth, cyclists, motorists, users of Personal Mobility Devices. 

The Government has accepted in full the Recommendations on Rules and Code of Conduct for Cycling and the Use of Personal Mobility Devices (PMDs), submitted by the Active Mobility Advisory Panel on 17 March 2016. 

See full list of rules and code of conduct recommended by the Active Mobility Advisory Panel.

What is covered under the 1 year limited warranty?

Warranted components includes Hub motor, Battery, Controller, Throttle and battery indicator unit, Charger unit and all other electrical wiring and components.

Consumables such as fuses, brake pads, brake calipers, braking disc, tires, tube, brake cable, bearings are not covered under the limited warranty.

In addition, we work with NTUC Income to provide an electric scooter insurance plan for our customers. This personal mobility insurance plan includes medical, personal injury and personal liability coverage. Find out more here.

Please refer to the warranty card given during purchase.

Do I need to service and/or maintain my e-scooter?

In general, we recommend a service schedule of every 3-6 months depending on how often you utilize your electric scooter i.e. 3 months if you use it everyday and 6 months if you use it irregularly. There is a nominal service fee of $35 for a general service which includes cleaning up your tires, bearings, tuning your brakes and tightening up the folding and steering mechanisms. 

How does the Inokim compared to other scooter brands like the GoPed and Electric Razor scooters?

The Inokim outperforms all other leading electric scooters on the market including the Zoom Air 2, I-MAX and . The Inokim was conceived based on human-centered design principles. The chief designer of the Inokim, Nimrod Sapir, an award-winning Israeli industrial designer wanted to design an electric vehicle that is small enough to fit into a bag and sturdy enough to be used by adults on rough roads. The current Inokim encapsulates all the design features that is both fit for use in an urban environment while maintaining its road worthiness.

The ride comfort is very apparent in the Inokim’s 10″ pneumatic tires that enables you to ride over small curbs and potholes with ease. Aesthetically, it is pleasing to the eye which makes it a head-turner on the streets. As compared to the Go-Ped which has excellent built-in engineering features, it is on par in terms of engineering and battery technology but more value for money. Against the Razor, its like comparing a toy car to a road worthy vehicle. The Razor’s specifications in weight, range, battery technology are underwhelming when compared against the Inokim. The Razor is good as a neighborhood getaround toy vehicle, but for city commute, the Inokim has the specs to get you there safe and sound.

For more details on e-scooters, please visit the Singapore Electric Scooter blog.

What is the Falcon PEV Satisfaction Guarantee program?

Falcon PEV gives all customers a 100% customer satisfaction guarantee. We protect customers from making impulse purchases by implementing a reasonable rental program that allows potential customers to try our range of Electric Scooter before purchasing.

The customer simply has to put down a security deposit which will be refunded upon the end of the trial program. The cost for the trial is 35 SGD per unit per day with a $500 safety deposit. If you are interested in our rental program, please sign up here.

The trial is subject to availability of demo units. Please email to arrange.

On top of that, Falcon PEV also gives all customers a 1-year LIMITED warranty on manufacturing defects and coverage on electrical parts including the battery. Customers can directly process the claim with Falcon PEV and Falcon will replace any defective parts promptly. Our warranty is an in-house warranty which means that any cost of shipment of parts shall be covered by the buyer. For details terms and conditions, please read our warranty terms and conditions here.

At Falcon PEV, we like to empower our customers to do their own easy maintenance. So, we have come up with a series of instructional videos for our customers to DIY on our youtube channel. We encourage you to subscribe to our channel to learn more about our new videos.

What is the weight limit on each of the Scooters?

Inokim Quick - 130Kg

Inokim Light - 100Kg

Zoom Air / Zero / Cruiser - 100Kg

i-Max Q3/T3/T3+/S1+ - 100Kg

Kleefer pure and e-pure - 100Kg

The GoPed is our most rugged model and can take a load of up to 180 kg due to its chromoly steel frame. 

Do you ship internationally?

In general, we ship most of our electric scooters above globally. These places include North America, Europe, Southeast Asia and Australia For other countries outside of the mentioned regions, Please contact us at for shipping costs before purchase. 

What are the available modes of payment?

Available modes of payment:

1) Cash
3) Credit Card (Visa/Master/Amex)

Falcon PEV has 6 or 12 months 0% Installment plans available for Citibank, POSB/DBS Credit Card holders only available at our main showroom

Look out for updates as other payment options will be made available soon.

Any trade-in program for old/faulty electric scooter?

Bring your electric scooter(selected models only) to our showroom for a free inspection and get an immediate credit towards the purchase of a new electric scooter with a 1 year factory warranty.

Estimated Trade-in Value



Zoom Air 1/2


Myway (Quick 1)


Inokim Light 


Inokim Quick 2


i-max Q3/T3/T3+


i-max S1+